1 April-31 December 2021


Alya Yacoubi is the head of Zaion Lab, a team of 15 engineers, researchers and data scientists working on improving customer services with AI. She worked for 6 years in the field of conversational AI, Affective computing and intelligent systems and earned a PhD in artificial intelligence at Paris-Sud University (Paris XI).

About Zaion:
Zaion offers a complete voice customer relationship processing solution based on Artificial Intelligence and supervised in real time.
Our mission is to put the voice back at the heart of the customer experience and enhance the value of Human Capital.
Zaion’s vision came about based on an observation that even in the age of the omnichannel, the telephone still remains the most used and preferred medium for customers and users. We are convinced that the transformation of customer service can be achieved through the development of voice, which combines responsiveness, efficiency, and trust.

To accomplish this, we have designed an innovative technology of intelligent callbots that analyze and remember the key moments of a conversation. We use Artificial Intelligence to create seamless natural-language conversations that put the voice back at the heart of the customer experience.

Matchmaking Information

First Name:


Last Name:


Job Title:

Head of Zaion Lab

Job Function:

Other : Head of Research and development





Your business fields:

Technology & Solution Providers; Data & Analytics, Geolocation Services

Who you are looking to meet the most at MAPIC?:

Retailers/Restaurant Chains/ Leisure Operators/Franchise partners/Licensors; Other Business Services; Travel & Logistics Operator; Investors

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